1. Merchant details
These Terms and Conditions (“Terms”) are between you and Atlantis Gas Supply (trading name), operating from Karafuu St, Kinondoni, Dar es Salaam, United Republic of Tanzania.
Customer service: +255 653 000 001 · info@atlantisgassupply.co.tz · Contact page
Online prepaid top-ups are charged in Tanzanian Shillings (TZS). Card and mobile-money charges may appear on your statement under a descriptor related to Atlantis Gas / AzamPay (or the active payment partner). If a charge looks unfamiliar, contact us with the payment reference before disputing with your bank.
2. Acceptance
By using this website or completing a top-up, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the top-up service.
3. Goods and services
Atlantis Gas Supply supplies LPG and gas-related services in Tanzania, including cylinder and tank supply, accessories, pipeline work, and prepaid metered gas credit for enrolled meters.
The online checkout at /topup sells prepaid meter credit only: when payment succeeds, we instruct the metering system to add credit to the meter you selected. Physical cylinders or tanks are ordered separately via contact / sales channels — not through the card/mobile top-up checkout.
4. Price, currency, and payment timing
- You choose a top-up amount in TZS within the min/max shown for your meter.
- Displayed meter $ / m³ estimates are informational; the amount you pay is the TZS total shown at checkout.
- Payment is collected immediately via mobile money prompt or hosted card checkout (Visa / Mastercard where offered by our payment partner).
- Meter credit is applied after the payment partner confirms success. Delivery is electronic — usually within minutes; network or meter wake delays can take longer.
5. Your responsibilities
- Enter the correct meter (name, meter number, apartment, or phone) before paying.
- Use a phone number you control for mobile-money prompts.
- Keep OTPs, PINs, and card details confidential.
- Only top up meters you are authorised to fund.
6. Delivery of meter credit
Successful payment triggers remote credit to the selected meter. There is no shipping of physical goods for online top-ups. If the meter is offline, follow on-screen wake instructions or contact support. Credit remains associated with that meter address.
7. Cancellation and refunds
Cancellation and refund rules are set out in our Refund Policy, which forms part of these Terms. In short: abandon checkout before payment completes and you are not charged; after successful payment and meter credit, prepaid credit is generally non-refundable except for proven duplicate or failed-credit cases handled by support.
8. Acceptable use
Do not misuse the site or APIs, attempt unauthorised access, interfere with meters that are not yours, or use the service for unlawful activity. We may refuse or reverse suspicious transactions and report fraud where required.
9. Liability
To the fullest extent permitted by Tanzanian law, Atlantis is not liable for delays caused by mobile networks, banks, card schemes, payment partners, or meter connectivity outside our reasonable control. Nothing in these Terms excludes liability that cannot be excluded by law.
10. Governing law
These Terms are governed by the laws of the United Republic of Tanzania. Courts in Dar es Salaam have jurisdiction, without limiting any mandatory consumer protections that apply.
11. Changes
We may update these Terms. The effective date above will change when we do. Continued use after an update constitutes acceptance.