Before you call
- Payment problem? Approve the phone prompt, press the blue wake button if already paid, and remember bank transfers need staff approval. See the full customer journey for how online top-up works.
- Meter not working? Wake the meter (~10 seconds). Top up if it closed after empty. Use the number on the current meter label.
- Gas smell or leak? No flames or switches. Ventilate if safe, call +255 653 000 001, then open a case.
- Still stuck? Open a support case with your building and apartment so we can follow up.