1. Who we are
Atlantis Gas Supply (“Atlantis”, “we”, “us”, “our”) operates atlantisgassupply.co.tz and the online prepaid meter top-up service at office.atlantisgassupply.co.tz/topup.
Contact: Karafuu St, Kinondoni, Dar es Salaam, Tanzania · +255 653 000 001 · info@atlantisgassupply.co.tz
2. What personal data we collect
- Identity and meter details — name, building, apartment, meter address, and related account identifiers needed to credit the correct meter.
- Contact details — phone number and email when you top up, open a support case, or contact us.
- Payment and transaction data — amount (TZS), payment method, timestamps, and payment reference IDs from our payment partners. We do not ask you to type full card numbers or mobile-money PINs on our top-up page; card data is entered on the payment provider’s secure checkout.
- Technical data — basic device and browser information, IP address, and logs needed to keep the service secure and working.
- Support messages — information you send when you request help.
3. Why we use personal data
- To look up your meter and process prepaid gas top-ups.
- To send payment prompts, confirmations, and support replies.
- To prevent fraud, resolve disputes, and meet legal or regulatory duties.
- To operate, secure, and improve our website and top-up service.
Where Tanzania’s Personal Data Protection Act (or other applicable law) requires a lawful basis, we rely on performance of a contract or requested service, legitimate interests in running a secure utility payment service, consent where you choose to contact us or accept optional communications, and compliance with legal obligations.
4. Payment partners and processors
We use licensed payment partners (including AzamPay and, where enabled, other processors) to collect mobile money and card payments. Those partners process payment data under their own privacy notices and security controls (including PCI DSS-aligned practices for card processing). We receive confirmation and reconciliation data needed to credit your meter — not full card PAN or CVV.
5. Sharing
We share personal data only as needed with:
- Payment providers and banks or mobile-money operators that process your transaction.
- Metering / IoT systems used to credit prepaid meters after successful payment.
- Service providers who host or support our systems under confidentiality obligations.
- Authorities when required by law.
We do not sell your personal data.
6. Retention
We keep transaction and meter-credit records for as long as needed for operations, customer support, dispute handling, accounting, and legal retention requirements, then delete or anonymise them where practicable.
7. Security
We use HTTPS, access controls, encrypted storage of payment credentials on our side, and industry-standard safeguards. No online system is perfectly secure; please keep phones and OTPs private.
8. Your rights
Subject to applicable Tanzanian data-protection law, you may request access to, correction of, or deletion of personal data we hold about you, or raise a complaint about our handling of your data. Contact info@atlantisgassupply.co.tz or call +255 653 000 001.
9. Children
Our top-up service is intended for adult customers or authorised account holders, not for children.
10. Changes
We may update this Privacy Policy. The effective date above will change when we do. Continued use of the service after an update means you accept the revised policy.
11. Related documents
Terms and Conditions · Refund Policy · Customer journey · Contact